Describe your current role within the District.
As the Destination Services Manager for the ATL Airport District, I serve as the go-to resource for meeting planners and groups to ensure their events are both seamless and successful. I provide complimentary services designed to enhance the attendee experience, from connecting planners with local suppliers and vendors to sharing insider destination tips that help groups make the most of their time here. My role bridges both our clients and our community: I collaborate with hotels, the Georgia International Convention Center, and local restaurants to prepare for incoming groups and create a welcoming, cohesive experience across the District. Ultimately, destination services play a key role not only in helping us win business but also in retaining it by making sure every client leaves with a positive, lasting impression of the District.
Tell us how you found your way into the hospitality industry.
Like a lot of people in our industry, I actually found my way into hospitality by accident. My background is in local government, and my master’s in public administration with a concentration in Town, City and County Management, so I originally imagined my career taking a completely different direction. However, my first role in tourism came when I joined the City of Douglasville, where the CVB operates as a city department. That’s where everything clicked for me. I saw firsthand how tourism and community are so deeply connected, and it completely shaped the way I approach my work today. I’ve always believed that a place people want to visit is a place people want to live, and when tourism is truly community-centered, everyone benefits. Plus, it’s hard not to love an industry that’s equal parts fun, meaningful, and impactful.
What are some of the certifications you have earned? How have they enhanced your skills to serve clients?
I’m a big believer in lifelong learning, so earning new certifications has been such a fun way to grow in this industry. Most recently, I completed my TMP (Travel Marketing Professional) certification through Southeast Tourism Society’s Marketing College, a three-year program packed with courses taught by industry experts. Beyond the marketing strategies, what I really took away was how much a destination’s story and personality shape the visitor experience. That insight has helped me collaborate more creatively with our marketing team to design personalized materials and welcome touches that make each group’s time in the District feel special.
I also earned my LEC (Leadership Excellence Certification) through GACVB and Columbus State University, which really strengthened my communication and leadership style. It taught me how to adapt to different client personalities, lead confidently, and juggle multiple groups without missing a beat.
Between both certifications, I’ve gained the tools to not only lead multiple service projects at once, but also connect with clients in a more personal and effective way.
You have been selected as one of Destination International’s 30 Under 30, which is a huge achievement for young professionals. What roles and experiences have you had that have led to this recognition?
Thank you so much! It truly means the world to be recognized among this year’s 30 Under 30! I feel like every step of my journey so far has led to this moment. From my time at the Douglasville Convention & Visitors Bureau to my current role with the ATL Airport District, each experience has shaped how I approach this industry. I’ve been lucky to wear a lot of hats early in my career—sales, services, marketing—which has given me a really well-rounded understanding of how all the pieces fit together to make a destination thrive.
I’ve also had incredible opportunities to attend conferences, trade shows, and certification programs that connected me with inspiring peers and mentors across the industry. Those experiences not only expanded my knowledge of trends and best practices but also deepened my passion for what we do. I think that combination of curiosity, connection, and genuine love for this work is what ultimately led to this recognition.
As you have learned the ins and outs of the industry, what has come as a surprise?
So much has surprised me along the way, but what stands out most is just how much character every destination has, big or small. Before I worked in this industry, I mostly thought of travel in terms of major cities and bucket-list spots. Now, some of my favorite places are the true hidden gems, the small towns, local trails, or family-owned restaurants that give a place its soul. Even in big destinations, the most memorable experiences are often the ones just a little off the beaten path. That perspective has really shaped the way I approach my work in the District, focusing on connection, collaboration, and finding those hidden gems that make our community stand out.
I’ve also been amazed by the ripple effect tourism has on communities. The economic impact is huge, of course, but it goes beyond dollars. It’s about pride, opportunity, and connection. And one thing I didn’t expect? How transferable the skills in this industry are - there are so many ways to find your path in tourism, whether or not you started in hospitality. It’s such a global, people-centered field, and at the end of the day, travel really does unite us all.
How can the hospitality industry better engage with younger professionals?
I think one of the best ways our industry can engage younger professionals is by creating more opportunities for growth and connection at every level, from entry-level roles all the way up. Conferences, certification programs, and networking events are incredible spaces for learning, but they also help young professionals feel seen and part of something bigger.
It also starts internally in the office. Managers and leaders should be asking their younger team members, “What do you want out of your career?” and then actively helping them get there through mentorship, support, and trust.
Most importantly, we need to shift how we see young professionals. Instead of viewing us only as young professionals, recognize that we’re professionals, period. We’re not just the “next generation,” we’re the now generation. We’re bringing fresh perspectives, creative energy, and a genuine love for this industry. When that’s recognized and nurtured, everyone wins.
What advice would you give to those interested in careers in the hospitality industry?
Keep an open mind. Try roles and experiences you might not have imagined for yourself, and you might just fall in love with them. Don’t box yourself into “just sales,” “just marketing,” or “just services.” Explore and discover what truly excites you. Along the way, you’ll build a well-rounded perspective that will make you a stronger professional.
Also, stay creative, keep it fun, and remember this: while it’s important to take your work seriously, it’s equally important to enjoy the journey. Hospitality is all about people, experiences, and connection, so don’t forget to have a little fun while you’re shaping unforgettable moments for others.
Lastly, this industry is built on relationships, so make connections, find a mentor, and never stop learning.
